Refund and Cancellation Policy

1. Confirm the current cohort terms before paying

Fees, cohort dates, learning mode, inclusions, eligibility requirements, cancellation windows, and refund conditions can differ by cohort or service. Before making a payment, ask Centaur Careers for the current written terms and keep the payment receipt and confirmation message.

If an invoice, enrolment communication, or signed agreement gives you a more specific refund or cancellation right, that specific written term will apply to the relevant payment. This page explains the request process and general approach; it is not a replacement for a cohort-specific agreement.

2. How to request a cancellation or refund

• Send your request to [email protected] from the email address used for the enquiry or payment, or contact us by phone at +91 93692 13948.
• Include your full name, phone number, program or cohort, payment date, amount, receipt or transaction reference, and the reason for the request.
• Submit the request as soon as possible and before attending a session or using the relevant service where your current written terms make that timing relevant.
• Do not send complete card numbers, passwords, PINs, or other payment credentials in a message.

3. Review and outcome

We will review the request against the applicable cohort terms, payment record, service status, and applicable law. We may ask for reasonable information to verify the transaction and the requester. If a refund is approved, we will normally use the original payment method or another lawful method agreed with you, subject to the payment provider’s processing time.

A request may be declined where the applicable written terms do not provide a refund, the service has already been materially used, the request cannot be verified, or a legal exception applies. We will explain the outcome and any available next step.

4. Job Guarantee Terms are separate

The 100% Job Guarantee Program has its own eligibility, completion, and process terms. A job-guarantee request is not automatically a fee-refund request. Review the published Job Guarantee Terms and ask the team to confirm the current written conditions before enrolling.

5. Contact

You can contact Centaur Careers at [email protected] or +91 93692 13948. Our postal address is Centaur Careers Private Limited, R K Tower, 70/2, Sector B, Barabirwa, Alambagh, Lucknow, Uttar Pradesh 226005, India.

We may update this policy when our program, payment providers, or legal obligations change. The update date at the top of this page shows the current published version.